Política de envío

Delivery policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates 

We offer free shipping for all standard delivery orders over £50.00 and charge £4.00 for smaller orders under £75.00, except for the Isle of Man which is £4.50 for orders under £75.00 

All orders are shipped via Hermes, Royal Mail, or DPD depending on size, full tracking information will be sent to you automatically once the order is shipped 

We also offer an express delivery which is the next working day delivery from an order processed for £6.00, we aim to ship as quickly as possible via DPD

Local delivery

Free local delivery is available for all orders in the postcode areas LA1 to LA11 

We will contact you via text message with the phone number you provided or e-mail at checkout to notify you on the day of our arrival. 

Shop Collection / Click and Collect

You can collect it from the shop this is available the same day as the order. the shop is open 7 days a week 10.30 - 17.00 Tuesday to Saturday. Collections outside these hours are available please ask for this at checkout.

After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 hours during normal business hours or the next day after 17.00

We will send you an email when your order is ready along with instructions. 

Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at mike@thecoastoffice.co.uk with your name and order number, and we will look into it for you.

To track your order please CLICK HERE 

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at janet@thecoastoffice.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at mike@thecoastoffice.co.uk